Leasing & Tenants
Payment Reminders
Payment reminders nudge tenants (and programs) about rent that's coming due or already overdue. RentAxis can send them automatically on a schedule, or you can send them by hand. The reminder log lives under Reminders at /admin/reminders.
The reminders log
The Reminders page is a complete history of every reminder, with stat cards across the top:
- Total Sent, Today, This Week, This Month, Failed, Pending.
Each row shows the reminder type, the invoice, the recipient (name + email), the property/unit, the channel, the status (sent, failed, pending), when it was sent, and who sent it (a staff member or System for automated ones). Filter by status, type, period (today / week / month), date range, or search by recipient or invoice number.
Reminder types
| Type | Label |
|---|---|
pre_due |
Pre-Due Reminder |
due_date |
Due Date Reminder |
overdue |
Overdue Notice |
follow_up |
Follow-up Reminder |
final_notice |
Final Notice |
manual |
Manual Reminder |
Reminders go out on the Email + Notification channel — an email plus an in-app notification.
Sending reminders manually
You can send a reminder for a single rent invoice from that invoice, or send to several invoices at once in bulk. You can override the recipient email, add CC addresses, and include a custom message. Paid and voided invoices can't be reminded.
Automatic reminders
Reminders can fire automatically on a schedule based on each invoice's due date:
- Before due — pre-due reminders go out a set number of days before the due date (default 7, 3, 1 days).
- After due — overdue reminders go out a set number of days after the due date (default 1, 7, 14, 30 days). Later offsets escalate to a Follow-up Reminder and then a Final Notice.
The scheduler only sends to invoices that are still open (status sent / partially paid / overdue) with a balance due, a valid recipient email, and reminders not paused.
Turning automatic reminders on
Automatic reminders are controlled by two pieces:
- The on/off toggle lives on Settings → Notifications as "Auto-send reminders for overdue invoices." When off, reminders only go out when you click send.
- The schedule (days before / days after) is configured under Settings → billing in the Invoice Reminders section.
Important
The day schedules are stored but inert until the Auto-send toggle is on. Set both: enable auto-send on the Notifications page, and confirm your day offsets in billing settings.
Pausing reminders for one invoice
If you don't want automated reminders to keep going to a specific invoice (for example, you've made a payment arrangement), you can pause reminders on that invoice; resume them later. Paused invoices are skipped by the automatic scheduler.