Leasing & Tenants
Payment Reminders
Payment reminders nudge tenants (and programs) about rent that's coming due or already overdue. RentAxis can send them automatically on a schedule, or you can send them by hand. The reminder log lives under Reminders at /admin/reminders.
The reminders log
The Reminders page is a complete history of every reminder, with stat cards across the top:
- Total Sent, Today, This Week, This Month, Failed, Pending.
Each row shows the reminder type, the invoice, the recipient (name + email), the property/unit, the channel, the status (sent, failed, pending), when it was sent, and who sent it (a staff member or System for automated ones). Filter by status, type, period (today / week / month), date range, or search by recipient or invoice number.
Reminder types
| Type | Label |
|---|---|
pre_due |
Pre-Due Reminder |
due_date |
Due Date Reminder |
overdue |
Overdue Notice |
follow_up |
Follow-up Reminder |
final_notice |
Final Notice |
manual |
Manual Reminder |
Reminders go out on the Email + Notification channel — an email plus an in-app notification.
Sending reminders manually
You can send a reminder for a single rent invoice from that invoice, or send to several invoices at once in bulk. You can override the recipient email, add CC addresses, and include a custom message. Paid and voided invoices can't be reminded.
Automatic reminders
Reminders can fire automatically on a schedule based on each invoice's due date:
- Before due — pre-due reminders go out a set number of days before the due date (default 7, 3, 1 days).
- On the due date: a due-date reminder goes out on the due date itself.
- After due — overdue reminders go out a set number of days after the due date (default 1, 7, 14, 30 days). Later offsets escalate to a Follow-up Reminder and then a Final Notice.
The scheduler only sends to invoices that are still open (status sent / partially paid / overdue) with a balance due, a valid recipient email, and reminders not paused.
No before-due or due-date reminder is sent when the invoice itself was emailed to the payer earlier that day, before the daily reminder run (for example, a recurring invoice issued on its due date), since that email already shows the due date. Overdue reminders still go out as scheduled.
Turning automatic reminders on
Automatic reminders are controlled by two pieces:
- The on/off toggle lives on Settings → Notifications as "Auto-send reminders for overdue invoices." When off, reminders only go out when you click send.
- The schedule (days before / days after) is configured under Settings → billing in the Invoice Reminders section.
Important
The day schedules are stored but inert until the Auto-send toggle is on. Set both: enable auto-send on the Notifications page, and confirm your day offsets in billing settings.
Pausing reminders for one invoice
If you don't want automated reminders to keep going to a specific invoice (for example, you've made a payment arrangement), you can pause reminders on that invoice; resume them later. Paused invoices are skipped by the automatic scheduler.