Rent Axis
RentAxis

Integrations

Connect Email

Connecting your own email makes every message RentAxis sends — invoices, reminders, lease documents, announcements — come from your address with your branding, instead of a generic system sender.

Add a sending email

  1. Open Apps Settings (in the sidebar's System section) and go to the Email tab.
  2. Add a mailbox in one of two ways:
    • Connect with Google — a one-click OAuth connection (shown when the operator has enabled Google sign-in). No password to manage.
    • SMTP — enter your provider's details by hand:
      • Host (e.g. smtp.yourprovider.com)
      • Port (commonly 587 for TLS or 465 for SSL)
      • Encryption (TLS / SSL)
      • Username and password (or app password)
      • The From name and From address
  3. Save, then send a test email to confirm it works.

Important

For SMTP, many providers (Google Workspace, Microsoft 365, etc.) require an app password or a dedicated SMTP credential rather than your normal login password. Check your provider's docs if the test fails.

Note

You can add more than one mailbox and restrict which staff are allowed to send from each one (Email → Access).

Make branding apply to queued mail

Because some mail is sent in the background (queued), it doesn't run inside a logged-in session. RentAxis applies your organization's branding (company name, address, colors) to those messages automatically.

Note

After changing email or branding settings, the background mail worker needs to pick up the new configuration. If queued emails still show old settings, the queue worker may need to be restarted — contact support if you're on the hosted plan.

Email notification controls

You control which automated emails go out:

  • A master switch turns all notification emails on or off.
  • Per-notification toggles let you enable or disable specific messages (e.g. payment receipts, lease expiration notices).

Manage these on the Notifications tab of Apps Settings. See Notification settings.

Sync incoming mail

RentAxis can also pull messages in over IMAP so you can read and reply to email inside the app. Turn on inbox sync for a mailbox on the Email tab (a Google-connected mailbox is set up automatically; for SMTP mailboxes, add your provider's IMAP host). Synced messages then appear in the Mail inbox.

Troubleshooting

  • Test email fails — re-check host/port/encryption, and use an app password if your provider requires one.
  • Emails go to spam — set up SPF/DKIM for your domain with your provider so your messages authenticate.
  • Some emails don't respect on/off toggles — most automated mail is gated by your notification settings; a few transactional messages always send. Contact support if a specific message isn't behaving as expected.
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