Integrations
Connect Stripe
Connecting Stripe lets your tenants pay rent and fees online by card or bank transfer (ACH). Once connected, successful payments are recorded against the matching invoice automatically, so your books stay up to date with no manual entry.
Before you start
You'll need:
- An organization admin account (the connection is set up once per organization).
- A Stripe account. If you don't have one yet, you can create it during the connection flow.
Note
Stripe handles all card data and compliance. RentAxis never stores raw card numbers — payments are processed securely on Stripe's side.
Connect your account
- Open Apps Settings (in the sidebar's System section) and go to the Integrations tab.
- Find the Stripe card and click Connect.
- You'll be redirected to Stripe to sign in (or create an account) and authorize the connection.
- After authorizing, you're returned to RentAxis and the Stripe card shows a Connected status.
That's it — online payments are now enabled for your organization.
Let tenants pay online
Once Stripe is connected:
- Tenants see a Pay Now button on their open invoices in the resident portal.
- You can also share a payment link or send an invoice by email with a pay button included.
- Payments can be accepted by card or ACH bank transfer (depending on what you enable in Stripe).
How payments reconcile
When a tenant pays through Stripe:
- Stripe processes the payment and notifies RentAxis.
- RentAxis records the payment against the correct invoice and marks it paid.
- The transaction appears in your accounting and reports automatically.
Tip
Processing fees are deducted by Stripe. Review the Transaction Detail by Account report or your Stripe dashboard to reconcile payouts and fees against your bank deposits.
Disconnecting
To stop accepting online payments, go to Apps Settings → Integrations, open the Stripe card, and choose Disconnect. Existing recorded payments are not affected.
Troubleshooting
- Tenant doesn't see a Pay Now button — confirm Stripe shows Connected in Apps Settings → Integrations, and that the invoice is open (not already paid or voided).
- Payment succeeded but the invoice still shows unpaid — give it a moment to sync; if it persists, open the invoice and check the linked transaction, then contact support.
- Payouts don't match your bank — Stripe pays out on a rolling schedule minus fees; reconcile using your Stripe dashboard payout report.