Payments

A payment records money received and applies it against one or more invoices.

Online payments

When Stripe is connected, tenant payments are recorded automatically and applied to the matching invoice — no manual entry needed.

Record a manual payment

1. Open the invoice (or go to Payments → Receive Payment).
2. Pick the payer (a tenant or a program/housing authority).
3. Enter the amount, date, and method (cash, check, bank transfer, money order, Zelle, Venmo, credit card, ACH, Stripe, or other).
4. Confirm which open invoice(s) the payment applies to.
5. Save. The invoice updates to paid (or partially paid), and any overpayment is held as a tenant credit.

Partial payments

If a tenant pays part of a balance, record the amount received — the invoice shows the remaining balance and stays open until fully paid.

Voids and corrections

To reverse a payment, open it and Void the payment (a reason is required) — this releases the applied amount back to the invoice. You can also Edit a completed payment to change the amount, date, method, or how it's allocated. Refunds for online payments are issued through Stripe.

Related

• Create and edit invoices
• Transaction Detail by Account report